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Vehicle Diagnostics & Repair Specialist – Volkswagen Group
Location: Volkswagen Group’s National Learning Centre, Wymbush
Salary: Up to £37,000 per annum, DOE
Contract: Permanent, Full time
Benefits: 25 days annual leave + bank holidays, Holiday buy/sell scheme, Private health insurance, Pension contributions, Eye test vouchers, EV salary sacrifice scheme, Employee Assistance Programme
Ready to step away from the tools but stay at the forefront of diagnostics and repair expertise
Join the team that supports Volkswagen Group’s renowned Technical Support function and use your workshop knowledge to solve complex vehicle issues remotely.
You’ll be based at their state-of-the-art National Learning Centre in Wymbush, working for DEKRA Automotive – a global leader in technical services, operating in 50+ countries.
This is a unique opportunity to influence repairs across the national Retailer network, improve service quality, and shape future technical solutions across iconic brands like Audi, SEAT, Škoda, Volkswagen and VW Commercial Vehicles.
About the Role
We are recruiting a Repair Quality Specialist to provide high-level technical support for Volkswagen Group’s Authorised Repairer Workshops.
You’ll work as part of their Technical Support Team, helping to triage and resolve complex repair cases, especially in high-volume areas.
What You’ll Be Doing:
• Providing expert remote guidance to the Retailer network to help identify and resolve technical product issues.
• Supporting technicians and existing technical support teams using VW Group’s communication platforms.
• Using your workshop experience to identify patterns, reduce inbound contact volume, and improve case resolution quality.
• Championing process-driven solutions and quality standards across all contact points.
• Promoting DEKRA Automotive’s values in quality and environmental management.
About You:
This role is ideal for an experienced technician or master technician looking for a new challenge in a high-impact support role.
You will have:
• Strong diagnostic skills, especially with electrical/electronic vehicle systems.
• Broad repair experience and the ability to communicate complex technical issues clearly.
• Volkswagen Group Accredited Qualification (or higher) – highly desirable.
• Experience using Volkswagen Group Aftersales systems (ELSA & ODIS) – an advantage.
• Confidence in resolving technical concerns and warranty-related queries.
• Excellent written/verbal communication and MS Office skills.
• A detail-oriented, process-driven mindset.
• The ability to work independently and manage time effectively.
Why Join Us
• Work at Volkswagen Group’s National Learning Centre – a cutting-edge environment.
• Step into a non-workshop, knowledge-based role where you still use your practical expertise every day.
• Become a key player in the future of repair quality and technical support.
If you’re ready to take your career in a new direction, click “APPLY” now!
No agencies please.
