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We are looking for a Front of House Manager for a permanent opportunity at a Refugee Centre in the Braintree area.
We are currently seeking an experienced and compassionate Front of House (FOH) Manager to lead our front-of-house team and help ensure a smooth, warm, and efficient dining experience for all guests.
Your Role:As FOH Manager, you will be the face of the restaurant. You will oversee the dining area, supervise and support service staff, and work closely with the kitchen and community coordinators to maintain high service standards, while being sensitive to the unique needs of our guests.
Key Responsibilities:
Lead and train FOH staff (hosts, servers, and volunteers) in customer service and safety procedures
Ensure daily service operations run smoothly and efficiently
Maintain a welcoming, respectful atmosphere for guests from diverse backgrounds
Handle guest feedback and resolve conflicts with empathy and professionalism
Liaise with the kitchen team to ensure timely and accurate food service
Monitor inventory of FOH supplies and assist with procurement
Uphold hygiene, food safety, and site-specific security protocols
Prior experience in hospitality, preferably in a supervisory or management role
Strong leadership and interpersonal skills
Excellent communication skills, with cultural sensitivity and emotional intelligence
Ability to stay calm under pressure and adapt to changing situations
Fluency in English required; additional languages (Arabic, French, Farsi, Kurdish, etc.) a plus
Experience working in humanitarian settings or with displaced communities is highly valued
Compassion, resilience, and a genuine commitment to service
Make a tangible impact every day
Work in a supportive, multicultural team environment
Opportunities for personal and professional growth
Be part of a broader mission to restore dignity through food and hospitality
