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Responsibilities:
- Frontline Support: Conduct initial interviews with individuals presenting housing-related issues, in person or remotely.
- Case Monitoring: Track and update homelessness prevention/relief cases, ensuring assessments and documentation are completed promptly.
- Temporary Accommodation Management: Maintain accurate records of temporary accommodation occupancy, update systems (e.g., Abritas), and liaise with providers to avoid delays.
- Administrative Tasks: Prepare essential paperwork such as occupation agreements, risk assessments, and notices to quit.
- Financial Liaison: Work with internal teams (e.g., Sundry Debtors) regarding invoices and repayments for temporary accommodation.
- Benefits Coordination: Hold weekly meetings with Housing Benefit teams to resolve outstanding documentation and ensure claims are processed.
- Reporting: Provide monthly data on temporary accommodation placements, including household numbers and nights stayed.
- On-Site Support: Assist with signing up tenants, compiling inventories, and explaining tenancy conditions.
- Meeting Support: Attend and assist with meetings (e.g., Joint Referral Panel), including preparation and note-taking.
- In the absence of other clerical staff undertake administrative tasks such as copying docs, attaching documents to Abritas Housing System, preparation of duty rota etc
The Experience You Will Bring:
- Strong communications are an essential for this post
- Experience of working in a housing advisory & homelessness service
- Experience of Abritas (Civica) Housing modules is preferable
- Good knowledge and experience of using databases to record and monitor information
- Able to accurately complete various forms relating to the recording of statistical information
