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Location: 191a Askew Road, Shepherds Bush, London, W12 9AX
Pay: 14.75 per hour (experienced) / 12.86 per hour (no experience)
Booking Number: (phone number removed)
Contract: Until 31/03/2026 (with potential to extend, not guaranteed)
Working Hours: Full-time, office-based
About the Role
We are recruiting a Receptionist to join the National Probation Service (NPS) at the PDU Hammersmith, Fulham, Kensington, Chelsea & Westminster.
This is a key front-of-house and administrative role, providing an efficient and professional first point of contact for all visitors and callers, while supporting wider office operations.
You will work as part of a dedicated team, ensuring smooth day-to-day running of the office and contributing to a safe, welcoming, and well-organised environment.
Key Responsibilities
Act as the first point of contact for visitors, people on probation, and staff-both in person and via phone/email.
Handle enquiries professionally, signpost individuals appropriately, and maintain accurate visitor records.
Provide general administrative support including mail handling, meeting room management, stationery orders, and event coordination.
Support security and building operations, including monitoring CCTV, managing visitor passes, and assisting with health and safety checks.
Process petty cash, travel warrants, and maintain logs for maintenance or building issues.
Use internal systems and databases to update records and produce correspondence or reports as required.
Promote equality, diversity, and confidentiality in all aspects of the role.
Skills & Experience
Essential:
Strong communication and interpersonal skills.
Proficiency in Microsoft Office applications.
GCSEs (A-C) in Maths and English or equivalent.
Ability to handle confidential information professionally.
Desirable:
Experience in customer service, administration, or a criminal justice setting.
IT qualifications (e.g., ECDL/CLAIT).
Ability to remain calm under pressure and manage challenging situations.
Behaviours (Civil Service Success Profiles)
Delivering at Pace
Communicating and Influencing
Changing and Improving
Managing a Quality Service
Additional Information
All candidates will be required to undergo security vetting (approx. 6 weeks).
External candidates are subject to a 6-month probation period.
Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.
As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.
Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.
In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.
