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Position Overview
The Contracts Manager will be responsible for overseeing and managing all aspects of maintenance contracts, both new sales and renewals. The role involves maintaining strong relationships with clients, ensuring accurate and timely creation of quotes and contracts, and collaborating with various departments to ensure smooth processing and invoicing.
Key Responsibilities for Sales Contracts Manager
- Sales of New Maintenance Contracts: Actively pursue and secure new maintenance contracts, presenting proposals to potential clients.
- Renewal of Maintenance Contracts: Manage the renewal process for existing contracts, ensuring timely and accurate communication with clients.
- Client Relationship Management: Maintain and develop strong relationships with clients to foster retention and satisfaction.
- Creation of Quotes: Prepare and present quotes for new and renewal maintenance contracts, ensuring all details are accurate and competitive.
- Job Logic Management: Ensure all new and renewal maintenance contracts, purchase orders, and draft invoices are accurately recorded in Job Logic.
- Invoicing Coordination: Collaborate with the accounts department to ensure that invoicing is completed promptly and accurately.
- Subcontractor Cost Management: Obtain and incorporate quotes for subcontractor costs into pricing during the quotation and renewal process.
- Contract Documentation: Draft, review, and finalize maintenance contracts, ensuring compliance with company policies and relevant regulations.
- Performance Monitoring: Track and report on the performance of maintenance contracts, identifying areas for improvement and implementing solutions.
- Customer Support: Provide outstanding customer service, addressing any issues or concerns related to maintenance contracts promptly and effectively.
- Market Analysis: Conduct market research to stay informed about industry trends, competitor offerings, and potential opportunities for contract growth.
- Team Collaboration: Work closely with sales, operations, and technical teams to ensure seamless execution of maintenance contracts.
Required Skills and Qualifications
- Proven experience in contract management, sales, or a related role.
- Strong knowledge of maintenance contracts and industry practices.
- Excellent negotiation and communication skills.
- Proficiency in using Job Logic or similar field management software.
- Detail-oriented with strong organisational and multitasking abilities.
- Ability to work independently and collaboratively in a fast-paced environment.
- Strong analytical and problem-solving skills.
Preferred Skills
- Experience in the maintenance or facilities management industry.
- Familiarity with subcontractor management and cost estimation.
