HR Operations Manager - FTC

The ideal candidate will lead and elevate our People Operations function during a 12-month maternity leave cover. This pivotal role will oversee HR systems, payroll, benefits, and process optimisation - ensuring seamless delivery of our People services and strategic alignment with business goals.

This role can be based in our Brentwood or London office with regular visits to both locations.

Responsibilities

HR Systems & Self-Service

• Own and optimise our HR systems to ensure continuous improvement and smooth functioning of People Operations
• Manage and enhance employee self-service portals for leave, attendance, benefits and other HR services
• Ensure data accuracy, compliance, and system integrity

Payroll & Benefits

• Manage the relationship with our external payroll bureau
• Ensure payroll accuracy and oversee payroll processing, audits, and issue resolution
• Maintain strong ties with benefit providers and brokers

Process Improvement

• Oversee and update People processes and templates for efficiency and compliance
• Drive automation and cross-functional collaboration
• Champion a seamless employee experience

Team Leadership

• Lead a team of 4 within the People Operations functions (onboarding, record-keeping, benefits admin etc.)
• Provide coaching, support, and operational guidance
• Foster a high-performing, fast paced, detail-oriented culture

Data & Decision Support

• Build and maintain reports/dashboards on turnover, absence, and other key metrics
• Analyse trends to inform workforce planning and strategic decisions
• Present insights and recommendations to senior leadership

Compliance & Culture

• Ensure adherence to legal and internal policies
• Update policies in collaboration with relevant departments
• Support DEI initiatives and inclusive practices

Qualifications

• Bachelor’s degree (or equivalent professional qualification e.g. CIPD) in Human
• Extensive experience in People Operations or similar HR roles
• Proven leadership across junior to senior HR admin roles
• Experience in fast-paced environments and business acquisitions/TUPE
• Strong analytical skills and attention to detail
• Excellent stakeholder management and communication
• Superuser/admin and configuration experience with HR systems (Access – People XD preferred)
• Hands-on experience with payroll bureaus and benefit providers
• Experience managing relationships with brokers
• Proven ability to deliver high-quality work under tight deadlines whilst being highly process-driven