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Delivery Manager required to join an established organisation, working Monday - Friday 40 hours a week. Salary is negotiable and competitive depending on experience.
The Delivery Manager will lead and oversee the successful execution of a smart metering contract across Essex. You will be responsible for the end-to-end delivery of metering installations, ensuring safety, quality, compliance, customer satisfaction, and contractual obligations are consistently met or exceeded.
This is a pivotal role for managing field operations, driving performance, and supporting engineers across the region to deliver excellent service in line with regulatory and client expectations.
Duties:
- Manage the day-to-day delivery of smart meter installations across Essex, ensuring all work is completed safely, on time, and within budget
- Lead and motivate a team of field engineers and supervisors, providing guidance, support, and performance management to ensure operational excellence
- Ensure all work adheres to SHEQ regulations, company policies, and industry standards. Champion a culture of safety awareness and proactive risk management
- Act as the primary point of contact for clients regarding delivery performance. Build and maintain strong working relationships with clients, subcontractors, and internal departments
- Monitor KPIs (e.g., install volumes, first-time access, customer satisfaction, compliance, productivity). Drive continuous improvement through data analysis and operational reviews
- Collaborate with planning teams to ensure optimal resource allocation, routing, and scheduling for maximum efficiency
- Conduct audits and ensure all installations meet required standards and regulatory compliance
- Take ownership of escalated issues, complaints, or incidents, and ensure timely resolution and lessons learned implementation
Experience required:
- Proven experience in managing field operations or delivery within the utilities sector preferably within a metering background
- Strong leadership skills with the ability to lead and develop large, distributed teams
- Good understanding of metering regulations, health and safety, and industry standards
- Excellent communication and stakeholder management abilities
- Analytical and data-driven approach to performance management
- Full UK driving license
- Relevant qualifications in electrical/gas metering or project management (desirable)
Desirable Certifications (Not Essential)
- SMSTS / SSSTS
- IOSH / NEBOSH
- NSWRA Supervisor units
- EUSR Water Hygiene
Please bear in mind that you may not hear from us straight away. Due to the high level of applications, we receive every day, we can only respond to applicants whose skills and qualifications are suitable for this position. If you would like to be considered for similar and future positions, or for a complete listing of all our current vacancies, please visit our website.
