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Davies Turner has an exciting opportunity for a Sales Support Coordinator to join their Freight Forwarding team in Bridgend.
Location: Bridgend, CF35 5LJ
Salary: Circa £25,000 per annum depending on experience
Job Type: Full Time, Permanent
Hours: 37.5 hours per week
About Us:
Davies Turner Plc is a British based multimodal freight forwarder specialising in logistics, e-commerce and warehousing. As one of the largest independent freight forwarding companies in the UK we manage freight from around the world, by road and rail, through the air and across the oceans. The business remains family owned and was founded in 1870 with 19 branches across the U.K. Our turnover is in excess of £225 million and rapidly growing with nearly 1,000 colleagues.
Sales Support Coordinator - The Role:
If you thrive in a fast-paced environment, enjoy building customer relationships, and want to be part of a supportive, growing business with a long-standing reputation — we want to hear from you. This role is for someone who's proactive, organised, and ready to make a real impact in the logistics industry.
Sales Support Coordinator - Key Responsibilities:
- Identify new business opportunities and generate high-quality leads through targeted cold calling
- Provide exceptional service information, quotations, and manage bookings efficiently
- Handle incoming enquiries with professionalism, ensuring bookings are processed accurately and promptly
- Build and maintain strong relationships with customers to understand their needs and promote Davies Turner's service offerings
- Use Salesforce CRM to manage client interactions, update records, and ensure data accuracy for targeted marketing and follow-ups
- Manage shipment processing, ensuring all documentation is accurate and timely to prevent delays
- Liaise with customs staff and ensure compliance with regulations, including Customs, Dangerous Goods, and Insurance requirements
- Ensure all documentation and records are up to date and compliant with company policies
Sales Support Coordinator - You:
- Proven experience in sales support, telesales, or customer relationship management
- Strong communication and organisational skills, with an ability to multitask effectively
- Excellent attention to detail and commitment to providing high-quality customer service
- Knowledge of road and sea freight forwarding and familiarity with Customs Regulations is advantageous
- Proficiency with Microsoft Office Suite and CRM - we use Salesforce
In addition, you'll also need the right to work in the UK - we are not able to sponsor work permits.
Sales Support Coordinator - Benefits*:
- Up to 25 days holidays plus Bank Holidays
- Life cover
- Profit related pay
- Defined contribution pension scheme
- Discounted store/shopping benefit scheme
- Private healthcare
- Car parking
- Employee Assistance Programme
- Training opportunities
We believe that this valuable range of benefits together with a competitive salary, offers an overall benefits package befitting of a caring, family owned Company.
* Some benefits are subject to a qualifying period
To apply for this exciting Sales Support Coordinator role, please click ‘Apply' now.
Top Track 250 Company as awarded by the Sunday Times.
