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JOB TITLE: Scheduling Administrator
LOCATION: Bridgwater, Somerset
SALARY: 28,000
HOURS: Monday - Friday, 8:30am till 5:00pm
BENEFITS:
- 22 days annual leave plus Bank Holidays
- Free parking
- Cycle to Work scheme
- Company Pension (4% employer / 5% employee)
- Supportive and collaborative team
- Forward-thinking and rapidly growing business
We are seeking a well-organised and passionate Scheduling Coordinator to join a dynamic and highly established business in Bridgwater. This is a fantastic opportunity to become a key part of a collaborative customer service team, supporting field engineers as well as the accounts and sales departments to ensure optimal company performance. Your role will entail managing the full process from receipt and entry of orders to effectively managing and planning work schedules for the field engineers across the country.
Scheduling:
- Scheduling of a team of field engineers
- Effective route planning and management of service level agreements
- Schedule and book where required all reactive and planned works to appropriate technician, paying particular attention to customer and engineer locations, expertise, qualifications and response targets
- Manage internal processes and customer forecasts as required
- Ensure jobs are complete within timelines or escalating as appropriate
- Monitor technician's travel, work activity and respond to issues accordingly
- Follow through customer enquiries from initial point of contact to completion
Customer Service:
- Management and organisation of shared inboxes
- Data handling and entry including ensuring all enquiries are accurately processed.
- Process sales orders accurately by telephone and e-mail, in accordance with the company's processes.
- Respond to and where possible resolve customer service issues or escalate problems to the correct level or appropriate contact.
Key Skills:
- Prior experience in scheduling
- Experience of working in fast paced and multiskilled environment
- Proficiency in using MS package, Word, Excel and Outlook in particular
- Ability to instruct change and suggest improvements (must be able to demonstrate it during interview process)
- Ability to work with numerous bespoke software's and be able to understand and interpret technical information
- Self-motivated and strong team player
- Effective planning and organising abilities.
- Ability to act proactively to deadlines and with limited direct supervision is essential
Next Steps:
Please apply online or send your CV to (url removed). Alternatively, you can call Nicole on (phone number removed).
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