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Your new company
We specialise in high-performance chemical products-lubricants, cleaners, degreasers, and anti-corrosion agents-serving the electronics, automotive, and industrial sectors. With production sites in Belgium, the UK and South Africa, and sales offices across Europe and the Middle East, we're a global force with a local heart.
This role is full time permanent and you will be required on site in Bridgwater 3 days a week with 2 days working from home.
Salary is dependant on experience.
The role is Monday - Friday 37.5 hours per week.
Monday - Thursday 8am - 5pm and Fridays 8.30am - 2pm.
Your new role
As a Customer Care Representative, you'll be the trusted point of contact for our industrial customers-especially in the United Kingdom. You'll manage the full order-to-cash cycle, ensuring smooth operations, clear communication, and top-tier customer satisfaction.As you grow in the role, you'll also take on commercial activities such as identifying growth opportunities with smaller accounts, nurturing leads, and assisting the sales team.
Roles & Responsibilities:
- Communicate proactively throughout the order cycle
- Customer Care & Order Management
- Act as the Single Point of Contact for B2B customers
- Process and confirm orders, ensuring alignment with contracts and delivery timelines
Documentation & Logistics - Prepare accurate shipping and invoicing documents
- Tailor documentation to destination-specific requirements
- Coordinate with warehouses for road and airfreight logistics
Sales Support & Customer Success
- Collaborate closely with Sales and Account Managers to support customer relationships.
- Support customers with CRC's digital platforms (EDI, B2B Webstore)
- Prepare for key customer meetings and follow up on leads
- Identify upselling or cross-selling opportunities and contribute to revenue growth
After-Sales & Certification
- Provide customs and compliance documents (MSDS, TDS, Certificates)
- Handle claims, returns, and corrections with professionalism and speed
What you'll need to succeed
- Experience in customer care or inside sales, with strong order-to-cash knowledge
- A proactive mindset and commercial awareness
- Fluency in English, combined with another European language which needs to be either Finnish, Norwegian, Swedish, German or French to effectively support our diverse EMEA customer base.
- Strong communicator with a customer-first and sales-oriented approach
- Proficient in Microsoft Office (O365 environment)
- Experience with Microsoft Dynamics 365 F&O or similar ERP systems is a plus
What you'll get in return
- A permanent role in a stable, international company
- A collaborative and supportive team culture that values initiative and growth
- Opportunities for growth in both customer care and sales
- A competitive compensation package with attractive benefits
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
