Scheduling Administrator

Scheduling Administrator Location: Bridgwater Working Hours: Monday to Friday, 08:30 – 17:00) Salary: £28,(Apply online only) per annum (£13.47 per hour) Contract: Temporary or Permanent opportunities available Holiday: 22 days plus 8 bank holidays per year

About the Role: This role involves managing the full order processing cycle—from order receipt and entry to planning and managing daily work schedules for a team of remote Service Technicians across the UK. You will ensure service level agreements and customer requirements are met, supporting invoicing and quotes while fostering strong relationships to maximise productivity and deliver excellent customer service.

Key Responsibilities:

• Manage shared inboxes to ensure timely handling of enquiries

• Accurately process sales orders via telephone and email according to company procedures

• Manage internal processes and customer forecasts as needed

• Schedule reactive and planned work to technicians, considering location, expertise, qualifications, and response targets

• Optimise technicians’ daily schedules for maximum productivity and monitor job progress

• Track technician travel and work activity, escalating issues when necessary

• Handle customer enquiries from initial contact through to resolution

• Respond to or escalate customer service issues appropriately

• Comply fully with all company policies and procedures

• Support sales by providing requested information such as sales literature, technical specifications, and certification details

Candidate Profile:

• Experienced in fast-paced, dynamic environments with the ability to juggle multiple priorities and tasks

• Willing and able to step up and support wider team functions when required

• Strong interpersonal and relationship-building skills

• Customer-focused with commitment to delivering high-quality service

• Excellent written and verbal communication skills

• Self-motivated and committed to ongoing learning and development

• Detail-oriented, adaptable, and a team player

Experience & Qualifications:

• Proven experience in a busy, multi-skilled customer service environment

• GCSEs (or equivalent) in Maths and English at grade C or above

• Ability to multitask and manage daily priorities effectively

• Proficiency in Microsoft Office (Word, Excel) and aptitude for quickly learning new software and customer portals

• Strong customer service and problem-solving skills

• Ability to understand technical information and work within regulated, quality-controlled settings

• Capable of working independently, meeting deadlines with enthusiasm and accuracy

Why Apply?

• Join a respected and established organisation in the fire safety industry

• Competitive salary and fixed holiday entitlement

For more information regarding the position or to discuss any other opportunities Please call (phone number removed) or email (url removed) and ask to speak to Elliot for more information about this role.

Allocation Number : INDTB