Customer Service Lead

Involve Recruitment

Posted 4 days ago, valid for 5 days

Brierley Hill, West Midlands DY5 3BB, England

£30,000 - £35,000 per annum

Full Time

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Sonic Summary

Involve Recruitment (Midlands) Ltd is seeking a CUSTOMER SERVICE LEAD for a leading company based in the Black Country.
The role involves managing aftercare services including deliveries, complaints, and warranties.
The salary for this position ranges from £30,000 to £35,000 per year.
Candidates should have a background in Sales Support or as a Customer Service team leader/manager, ideally with experience in the field.
The working hours are Monday to Friday from 8:30 am to 5 pm, with 22 days of holiday plus bank holidays.

Involve Recruitment (Midlands) Ltd is working with a Industry leading Black Country based company to recruit for a CUSTOMER SERVICE LEAD role!

The purpose of this role is to support the full aftercare - everything from managing deliveries, complaints, warranty on goods and transport etc

This role will work closely with the Sales Manager so a Sales Support or Customer Service team leader / manager background would be ideal!

Responsibilities:

Deal with all enquiries from customers post order placement.
Deal with all warranties and complaints
Be responsible for maintaining the Complaint system
Ensure that all complaints are correctly coded and report monthly on these.
Be responsible for communications with our logistic partners regarding customer deliveries.
Be responsible for the RMA and customer credits process.
Continuous improvement of customer processes

This is a exciting position so please do not delay in applying !

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