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We’re recruiting on behalf of a well-established manufacturing company based in Brierley Hill who are looking for an experienced Information Technology & Operations Specialist. This role is key to driving continuous improvement across warehouse operations through the effective use of IT systems and digital tools — with a focus on improving accuracy, speed, and cost efficiency to support long-term business growth.
Key Responsibilities
Warehouse Operations
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Streamline daily warehouse activities (inventory management, shipping, receiving, and order fulfilment) through the use of IT and process improvement.
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Implement best practices to enhance safety, accuracy, and operational efficiency.
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Analyse operational data to identify areas for cost reduction and opportunities for digital transformation.
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Monitor and report on key KPIs such as inventory accuracy, order cycle time, and perpetual inventory performance.
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Manage consumables and oversee maintenance of warehouse equipment (e.g. forklifts, conveyors, scanners).
IT & Infrastructure Support
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Provide day-to-day support for IT hardware and systems used in both warehouse and office environments (barcode scanners, printers, networks, telecommunications, etc.).
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Liaise with external IT vendors for system maintenance and troubleshooting.
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Be available for out-of-hours support in emergencies or planned maintenance.
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Track and maintain IT assets and infrastructure, including the company phone system (Mitel).
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Maintain and regularly update the company’s business continuity plans.
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Ensure compliance with GDPR and manage data protection processes.
ERP Management (Syspro)
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Act as the first line of internal support for Syspro ERP issues.
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Train and support staff across departments to maximise use of Syspro functionality.
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Generate reports and analyse data within Syspro to support business decisions.
Key Skills & Experience Required
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Minimum 5 years’ experience in management within a manufacturing or logistics environment.
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Proven background in applying IT systems to improve operational performance.
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Strong analytical and problem-solving abilities.
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Project management and planning experience.
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Excellent communication and leadership skills.
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Experience in change management and people management.
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Proficiency in data analytics and dashboard reporting.
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Hands-on experience with Syspro (or a similar ERP system) highly desirable.
What’s on Offer
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Competitive salary (dependent on experience)
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Opportunity to play a leading role in driving digital and operational transformation
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Stable, long-established business with strong growth plans
