Customer Service Manager

Customer Service Manager – AftersalesLocation: BrighouseHours: Full TimeSalary: £38,000 – £45,000Full-time, fully office based8am - 5pm / 7am - 4pm

We’re recruiting on behalf of a leading manufacturing business in the Brighouse area, looking to appoint an experienced Customer Service Manager to lead their Aftersales department.

This is a brilliant opportunity for a service-focused leader who thrives on improving customer journeys, building strong teams, and resolving issues with efficiency and care. The successful candidate will play a key role in developing service standards, driving performance, and ensuring customer satisfaction across all aftersales touchpoints.

Key Responsibilities:

• Lead and develop the aftersales customer service team to deliver exceptional support

• Manage escalated complaints through email, letter, and social media with a professional, solutions-driven approach

• Identify and implement process improvements to enhance the customer experience

• Work collaboratively with other departments to ensure a seamless customer journey

• Ensure team targets, KPIs, and service levels are consistently achieved

• Provide insight and support around risk, compliance, and service performance

What We’re Looking For:

• Proven experience in a customer service management role, within a manufacturing company, desirable in construction or fenestration setting

• Strong leadership and team development skills

• Confident handling complaints and resolving issues across multiple channels - must have experience in complaints management

• Comfortable working with CRM systems, Microsoft Office, and Excel

• A proactive, continuous improvement mindset with great communication skills

This is a fantastic chance to join a stable, growing company with a genuine focus on service quality and employee development.