After-sales Executive

Customer Service Advisor – After-Sales & Complaints ResolutionLocation: Brighouse (manufacturing company)Hours: Full Time (7am–4pm or 8am–5pm)Salary: up to £33,000

About the RoleDo you excel at turning challenges into positive outcomes? We’re looking for a proactive Customer Service Advisor to join our client’s after-sales team. In this role, you’ll be the first point of contact for customers after their purchase, ensuring that issues are resolved quickly, efficiently, and with empathy. Your focus will be on complaints handling, problem-solving, and building customer loyalty through excellent service.

What You’ll Be Doing

• Acting as the first point of contact for after-sales enquiries via phone, email, and online channels

• Investigating and resolving complaints, ensuring customers feel heard and supported

• Managing challenging situations with professionalism and empathy

• Liaising with internal teams to provide timely updates and resolutions

• Logging and tracking customer issues to ensure accurate records and follow-up

• Keeping customers informed at every stage of the process

• Escalating complex issues where necessary, while taking ownership of outcomes

• Sharing feedback with management to drive service and product improvements

• Building product knowledge to confidently support customers with technical queries

• Ensuring every customer leaves with a positive impression of the company

What We’re Looking For

• Previous experience in customer service, must be within an after-sales or complaints role

• Excellent communication skills, with the ability to listen, reassure and resolve

• Calm, solutions-focused, and able to manage difficult conversations effectively

• Strong organisational skills with great attention to detail

• Confident using CRM systems, Microsoft Office, and online service tools

• Positive under pressure, with a professional and empathetic approach

• Experience in the fenestration industry is an advantage but not essential

Why Join?This is a fantastic opportunity to join a supportive team in a role where you can truly make a difference to the customer experience. With a competitive salary and clear focus on after-sales excellence, it’s the perfect opportunity for someone passionate about service and problem-solving.