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As a Senior Aftersales Advisor, you will play a pivotal role in delivering exceptional customer service within the industrial and manufacturing industry. This permanent position is based in Brighouse and involves managing aftersales processes to ensure client satisfaction.
Client Details
The employer is a small-sized organisation operating in the industrial and manufacturing sector. They are committed to providing high-quality products and services to their clients.
Description
- Engage with customers across phone, email, live chat, and social media.
- Turn complex situations into positive outcomes with empathy and efficiency.
- Guide customers through our products and services with confidence.
- Accurately log customer interactions to help track performance and identify trends.
- Identify trends and share findings with the wider team.
- Escalate any complex queries to senior team members.
- Liase with the wider business to resolve complex issues.
Profile
A successful Senior Aftersales Advisor should have:
- Previous experience with dealing with complex queries and complaints.
- Confident communication and active listening skills.
- Highly organised with the ability to work in a fast paced environment.
- Comfortable in using CRM systems.
- Positive empathetic attitude.
- Experience of working in a manufacturing environment would be advantageous.
Job Offer
- Discounted Gym Membership.
- Permanent role with opportunities for career growth.
- Monday - Friday 7am-4pm shift.
- Supportive company culture in a small-sized organisation.
