Customer Account Manager

Chase Taylor Recruitment are recruiting on behalf of our client for an experienced Sales & Operations Manager.

This is an exciting opportunity for a motivated and target-driven professional to join a growing business in a key management role. The successful candidate will be responsible for driving sales, maintaining excellent client relationships, and ensuring smooth operational processes. If you are organised, proactive, and enjoy a role where no two days are the same, this could be the perfect position for you.

Key Responsibilities:

• Achieve minimum targets through establishing and maintaining relationships with assigned clients.

• Ensure a faultless customer experience and achieve consistent repeat business.

• Analyse the customer database to identify opportunities with existing or lapsed clients.

• Create and develop new business opportunities, using creativity and initiative to secure new clients.

• Ensure accuracy in all processes, guaranteeing orders are correct first time, every time.

• Manage relationships between customers, schedulers, and managers effectively.

• Handle quote preparation and order processing.

• Identify current and future critical areas within the assigned client database.

• Inform and expedite critical data to relevant teams.

• Maintain a motivated, positive attitude and lead by example.

• Monitor performance standards, analyse trends, and act to improve results.

• Input, review, and maintain daily, weekly, and monthly data accurately.

• Prepare reports detailing achievements and deviations from goals and targets.

• Respond to incoming sales calls promptly.

• Carry out any other reasonable management requests as required.

Experience, Skills & Knowledge Required:

• Excellent and timely decision-making abilities.

• Independent problem-solving skills.

• Strong time management and organisational skills.

• Excellent verbal and written communication.

• Proficient computer knowledge and aptitude.

• Excellent product knowledge.

• Motivated and target-driven.

• Knowledge of window design software (e.g., First Degree Window Designer, Business Micros) is advantageous but not essential.