Outbound Call Centre Team Manager

Your new companyA fantastic opportunity is available for an experienced Sales Call Centre Team Leader/Telesales Manager to join a dynamic and customer-focused Financial Services organisation based in Brighton to support a team in delivering excellence in outbound sales and retention. With a strong emphasis on performance, compliance, and customer satisfaction, this company is known for its collaborative culture and strategic growth mindset. Your new roleAs a Sales Team Leader you'll lead a team of 5-10 Advisors, driving outbound sales performance and revenue growth across multiple product lines. You'll be responsible for:

• First-line supervision and performance management of your team
• Delivering against strategic objectives, quality measures, and sales targets
• Championing outbound sales activity and collaborating with internal stakeholders
• Providing accurate management information (MI) to optimise business opportunities
• Ensuring compliance, training, and continuous development of your team
• Supporting cross-sale strategy and retention initiatives
• Monitoring risk metrics and maintaining high standards of customer service

What you'll need to succeed

• Proven track record in sales leadership within a call centre environment
• Strong understanding of CRM systems and contact centre technologies
• Experience managing risk, complaints, and compliance in a regulated environment
• Ability to analyse performance data and implement process improvements
• Skilled in delivering high-quality customer service and maintaining CPD standards
• Collaborative mindset and ability to work across departments

What you'll get in returnYou'll receive a competitive salary of £35,000 and work a 37.5-hour week across two rotating shifts: Week One runs Monday to Friday from 9:00 to 5:30, while Week Two runs Monday to Thursday from 10:00 to 6:30 and Friday from 9:00 to 5:30. This is a fully on-site role. While parking is not provided, there is a local parking option available at £27.50 per month. You'll also benefit from the opportunity to lead a high-performing team within a respected Financial Services firm that values development, collaboration, and customer excellence. What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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