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Customer Service Representative
Red Recruitment is hiring a Customer Service Representative for our client, an award-winning financial services company based in Brighton.
You'll be the first point of contact for customers, helping them navigate their concerns, servicing their accounts, and delivering fair, effective outcomes. Every call is a chance to make a difference.
Benefits and Package for a Customer Service Representative:
- Salary: 24,800
- Hours: 37.5 hours per week, shifts between 9am - 5.30pm and 10am - 7pm, and every other Saturday for 4 hours
- Contract Type: Fixed-term contract
- Location: Brighton - Hybrid 2 Days in office, 3 Days from Home
- 25 days annual leave plus bank holidays
- Opportunities to grow your career
- Enhanced maternity, paternity and adoption leave
- Up to 3 paid days a year to volunteer at a charity of your choice
- Medical cash plan
Key Responsibilities of a Customer Service Representative:
- Handling inbound calls across a range of products
- Putting customers first and using sound judgement to find the best solutions
- Owning queries from start to finish
- Spotting opportunities to improve how they work
- Collaborating with the wider Customer Services team
Key Skills and Responsibilities of a Customer Service Representative:
- A customer-first mindset and creative problem-solving skills
- Excellent communication and attention to detail
- Strong interpersonal skills and the ability to work independently
- Familiarity with Office 2010, Outlook, and FCA/PRA frameworks
- Previous experience in delivering exceptional customer service
If you are interested in this position as a Customer Service Representative and have the relevant skills and experience required, please apply now!
Red Recruitment (Agency)
