Trade counter sales

Trade counter retail pro!

You will be joining the Brighton based electrical wholesalers. They are now expanding the team to meet increasing customer demand with a trade counter super pro who thrives on providing an exceptions customer experience.

You will naturally

• Exceed customers’ expectations and keep our customer service standards maintained• Handle inbound telephone calls, e-mails and online correspondence. • Support all aspects of the sales journey from product queries, advice and aftersales care • Process customer returns and exchanges • Take ownership of any delivery issues, finding suitable solutions for everything that falls on your plate • Providing prompt, efficient and consistent information and communication in line with company policy • Liaise with couriers to ensure best service is maintained • Build a strong relationship with the product and marketing teams

So who are we looking for?Are you an customer focussed individual with a can-do attitude who can handle day to day challenges and offer creative solutions to customers? Confident to communicate with customers , then we are looking for you. You have:

Please only apply if you have electrical wholesale or similar experience

• A passion for lighting and electrical supplies• Clear spoken english and written communication skills• The ability to build a rapport with people quickly and effectively• A professional and pro-active attitude with exceptional attention to detail.• Excellent organisational skills and a passion for providing outstanding customer service • Be able to problem solve quickly and take ownership comfortably• Confident, resilient and assertive decision-making skills• Great MS Office skills• Ideally have Customer Service experience• Experience in a B2B or trade counter environment or retail environment.• Competitive salary depending on experience > £30-£35k• Great benefits/holidays package