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- Annual Salary: £40-45k
- Location: Brighton
- Job Type: Full-time
Are you a Support Team Manager who is looking to join a fantastic team in the Brighton area to lead and manage the client support staff, ensuring the delivery of high-quality administrative and customer service support to financial advisers and their clients. This role is crucial in maintaining our compliance with regulatory requirements and business standards.
Day-to-day responsibilities of the role:- Lead and manage the client support team at your location.
- Work closely with Client Support Team Leader(s) and Senior Team Leader(s) to enhance team knowledge and personal development.
- Conduct regular meetings to monitor and prioritise workloads, ensuring service level agreements (SLAs) are met.
- Build and maintain strong relationships with advisers and team leaders to understand and meet business needs.
- Manage and delegate workload effectively within the team.
- Conduct performance reviews and provide developmental guidance.
- Manage staff issues swiftly and appropriately, involving other managers when necessary.
- Ensure adherence to all regulatory and compliance requirements within the team.
- Oversee the use of back-office systems and ensure accurate client record-keeping.
- Previous management experience in a similar role.
- Strong leadership skills with the ability to motivate and develop a team in a fast-paced environment.
- Experience with Intelligent Office or similar systems.
- In-depth knowledge of FCA regulations, TCF, and compliance principles.
- Excellent problem-solving, organisational, and time-management skills.
- Strong written and verbal communication abilities.
- Ability to onboard, train, and integrate new team members effectively.
- Proficiency in managing internal projects and delegating tasks.
