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- Lead the local operations strategy, ensuring high standards in safety, cleanliness, maintenance, and compliance.
- Drive occupancy, rental growth, and profitability through effective sales and service delivery.
- Champion resident wellbeing and foster a welcoming, inclusive community.
- Manage and develop a high-performing team, ensuring they have the tools, training, and support to excel.
- Maintain strong relationships with university partners and local communities.
- Oversee asset management, capital planning, and statutory compliance.
- Act as a visible, approachable leader for residents and staff, resolving issues and delivering solutions.
- Proven leadership in operations, hospitality, property management, or PBSA (Purpose-Built Student Accommodation). Retail can also be considered.
- Skilled in team management, performance improvement, and creating positive workplace cultures.
- Strong commercial awareness with a track record of meeting revenue and occupancy targets.
- Excellent problem-solving, communication, and stakeholder management skills.
- Calm under pressure, decisive, and solutions-focused.
- Commitment to equality, sustainability, and student welfare.
- 25 days' holiday plus an annual holiday buying scheme, with an extra 5 days for long service.
- Generous pension scheme - employer contributions between 5% and 11%.
- Health and wellbeing support: Healthcare Cash Plan, Employee Assistance Programme, wellbeing platform, and a gym benefit for you and your loved ones.
- Enhanced Family Leave: 18 weeks full pay for birthing parents, 4 weeks for non-birthing parents.
- Additional perks including annual ShareSave scheme, Employee Life Assurance, discounts portal, and more.
