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- Deliver excellent customer service while supporting colleagues and visitors on-site
- Conduct daily/weekly checks to maintain cleanliness, safety, and presentation
- Work closely with members of the business services team to share information and admin processes
- Support invoice reconciliation and liaise with suppliers on payments when required
- Set up purchase orders on the finance system as requested
- Act as a key point of contact for internal stakeholders regarding facilities management queries
- Manage meeting room bookings and ensure rooms are tidy, set up, and equipped
- Supporting senior management - printing, prepare documentation for meetings
- Conduct regular checks and take action to maintain high standards across the facility
- Report maintenance issues and liaise with contractors and landlords
- Oversee planned maintenance work and ensure health & safety compliance
- Experience in a customer-facing role - facilities or office support experience a plus
- Confident communicator with excellent written and verbal skills
- Full UK driving licence
- Highly organised with a proactive and flexible approach
- Comfortable using IT systems (including Microsoft Office, especially Excel)
- Basic maintenance/DIY skills
