e-Learning Manager

The Company:

Our client is a not for profit organisation which delivers employee development solutions to help employers to improve their workforce through increasing productivity, improving learning solutions and helping to boost the skills for staff across a wide range of industries throughout the UK and internationally.

The Job:

On their behalf we are seeking an e-Learning Manager. You will have expertise in learning design, user experience (UX) and user interface (UI) design, and client management. As the e-Learning Manager, you will spearhead the development of cutting-edge learning solutions, focusing on delivering exceptional learning experiences that meet both learner needs and business goals. You will manage external client relationships, provide strategic thought leadership, and lead a high-performing team of instructional designers and digital content developers, ensuring that all e-learning solutions provide engaging, effective, and user-friendly experiences.

You will be part of a forward-thinking team that is shaping the future of digital learning and development. You will have the opportunity to work on high-impact projects for a wide range of clients, influence the direction of learning innovation.

Responsibilities will include:

• Take the lead in designing and developing high-quality e-learning programmes, using an evidence-based, learner-centred approach that aligns with best practices in learning design and instructional design
• Leverage your expertise in adult learning theories and instructional methodologies (e.g., ADDIE, SAM) to create innovative, engaging, and accessible learning experiences.
• Apply strong UX/UI design principles to ensure e-learning solutions are intuitive, engaging, and easy to navigate for diverse learner populations.
• Collaborate with subject matter experts (SMEs) and stakeholders to create compelling, user-friendly digital content, including multimedia, simulations, and assessments.
• Stay updated with E-Learning Trends and technologies to continuously improve programs.
• Build and maintain strong, long-term relationships with external clients, acting as the primary point of contact for all e-learning-related projects.
• Partner with clients to understand their specific needs and objectives, offering strategic advice on how to create impactful, e-learning solutions.
• Manage expectations and ensure that all e-learning projects meet or exceed client objectives, staying within budget, timeline, and scope.
• Regularly check in with clients post-delivery to ensure satisfaction and identify opportunities for continuous improvement or additional solutions.
• Provide thought leadership within the e-learning and learning design space by staying at the forefront of emerging trends, technologies, and industry innovations.
• Advocate for best-in-class learning design practices and UX/UI standards, ensuring that both the team's output and the organisation's offerings remain cutting-edge.
• Represent The Workforce Development Trust at industry events, webinars, and conferences, sharing insights on e-learning trends, instructional design, and user experience.
• Serve as a key advisor for internal teams and clients, offering strategic recommendations that improve learning outcomes and drive business growth.
• Lead, mentor, and inspire a team of instructional designers, content developers, and e-learning professionals to achieve project goals and elevate the quality of learning solutions.
• Create a collaborative and inclusive team culture, promoting knowledge-sharing, skill development, and continuous improvement.
• Manage team performance through SMART goals, regular feedback, and professional development opportunities to ensure optimal productivity and growth.
• Oversee and manage the full lifecycle of e-learning projects, from scoping and design to implementation and evaluation, ensuring projects are completed on time and meet all defined success criteria.
• Utilise strong project management skills to ensure smooth coordination between clients, internal teams, and stakeholders, delivering high-quality solutions within budget and schedule constraints.
• Proactively identify and resolve project risks, issues, and bottlenecks to ensure that the client experience remains positive throughout the project lifecycle.
• Ensure that all e-learning programs meet high standards of quality, accessibility, and user experience, and comply with relevant industry regulations (e.g., WCAG, Section 508).

The Person:

For this role our client is looking for someone who has a strong training, education, teaching background who has delivered e-learning and not only created learning products but also working in an environment where this is a commercial product for potential clients

Other skills experience and qualifications would also be

• A degree in education, Instructional Design, Learning Design, or a related field is required.
• Deep knowledge of e-learning development tools (e.g.,Articulate Storyline, Adobe Captivate, etc.) and Learning Management Systems (LMS).
• At least 5 years of experience in learning design and instructional design, with a strong focus on UX/UI design in the digital learning space.
• Proven experience in managing external client relationships, ensuring high levels of satisfaction, and delivering customised e-learning solutions.

The Location:

Central Bristol (no car parking) 2 days in the office Hybrid working