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Your new companyYou will be working for an international company's UK partner based in Bristol.Schedule: Hybrid, 2 days WFHDays: Monday to Friday, 09:00 to 17:00 (some flex in hours)Your new roleYou will be required to design, create and evaluate the customer experience for the company users, duties include:
- Support delivery of the Customer Experience Strategy priorities and business commitments.
- Plan, initiate, develop and support actions and interventions to reinforce customer centricity as key.
- Work to reduce overall complaints received.
- Use customer insight analytics to drive change and improve the user's overall service.
- Ensure meaningful complaints data forms a key component of customer insight to direct service improvements
- Improve customer journey mapping processes from a digital standpoint.
What you'll need to succeed
- Must have experience in customer experience journey mapping.
- Strong systems skills, Excel, CRM, digital insights software.
- Be able to hit the ground running with projects already in progress
- Be a strong team player, always open to help and communicating when you need support.
What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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