Back to search
Reed is supporting a Global highly successful family ran company based in Flax Bourton, North Somerset, with the recruitment of a Customer Service Administrator on a permanent, full-time basis.
Working hours: Monday to Friday 9am-5pm
As a Customer Service Administrator, you will be the customers' first point of contact, providing exceptional support and assistance while always striving to deliver high levels of service and attention to detail.
- Processing customer orders and reviewing the availability of stock to meet customer demand
- Receiving and processing enquiries, reports, and customer queries and complaints. Monthly review and reconciliation.
- Running regular reports and updating records for management and for the Operations Supervisor, plus occasional credit control activities.
- Support and holiday cover for other operations/logistics team members.
- The CSA provides support for local marketing & promotional activities, including organising events & exhibitions, copy inventory and production.
About you:
You will be a strong and diligent administrator comfortable supporting customers over the phone. You will be an all-arounder, happy to work in a small, busy office environment.
- Excellent verbal and written communication skills
- Some previous administration skills
- Strong interpersonal skills with a customer-oriented attitude.
- Ability to handle high-pressure situations and resolve customer issues effectively.
- Highly proficient in using Excel
- Strong organisational skills and attention to detail.
- Ability to work independently and as part of a team.
Benefits:Â
- Bonus scheme after probationary period
- 25 days annual leave + Bank holidays, increasing with length of service
- Company Events
- Pension
- Health Cash Plan
- Free Parking
