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Our client is looking to recruit additional head count to support the uplift in business needs, this role could transition into a temporary to permanent role for the right candidate who excels within this project.
As one of our Customer Service Advisors you will handle a broad range of calls on a daily basis, the work is varied and can be challenging, however we give you all the training and support you need to be successful in your role. With growth in the team there are possibilities for you to rise through the ranks from Customer Service Advisor to Team Leader and further. One in 5 of their vacancies last year were filled by an internal promotion, so we really do commit to internal development.
What will I be doing as a Customer Service Advisor?
- Deal effectively and efficiently with all Customer Service-related requests primarily via the inbound phone channel, however when necessary via QMS/e-mail/webchat, taking responsibility for processing each query through to a satisfactory conclusion
- Work closely with other areas of the business, maintaining and developing collaborative relationships to support our customers
- Develop your product knowledge so you can help customers with technical queries
- Keep informed on marketing and promotional activity
- Keep records of all conversations and transactions on in-house system
- Undertake additional Customer Service-related business activities including dealing with 1st line complaints.
About You
As a Customer Service Advisor, you will need to show the following skills
- Excellent verbal and written communication
- Active listening
- Patience and the ability to remain calm in stressful situations
- Excellent interpersonal skills
- Attention to detail
- Experience working in a pervious customer service role is desirable, however not essential as full training will be provided.
So, why should I consider working as a Customer Service Advisor?
- Great working hours, 8:15am - 5pm with no weekend working and a range of shift patterns available, plus hybrid working after a period of training.
- Salary:- £12.58 Raising £12.99 once you have passed you settling period and achieved performance targets for 3 consecutive months.
- Annual performance related bonus which can be up to 3% of salary
- 25 days holiday plus your birthday off with the option to earn 4 additional days holiday or a cash bonus, based on your attendance.
- Heavily subsidised canteen on site serving a range of hot food and drinks
- Access to discounts and cashback across hundreds of retailers via our platform
- Huge discounts on our full range of products, with up to 60% off our own brand labels
- Access to a confidential Employee Assistance Programme offering 24/7 advice and guidance
- On going training and support through our learning management system which houses a broad range of courses and content, with the chance to also take industry recognised qualifications
- Liftshare scheme, share your commute to work with a colleague and save money, and the planet
