Customer Service Advisor

Customer Service Advisor

Red Recruitment is seeking confident and friendly individuals to take on the role of a Customer Service Advisor in Avonmouth. This is a fantastic opportunity to join the UK's leading supplier of catering equipment. Working for a responsible and sustainable business, you will join a team of people who believe in delivering a great customer journey!

The hourly rate is 12.58 per hour and is Monday to Friday only.

Package and Benefits of a Customer Service Advisor:

• Salary: 12.58 per hour

• Hours: Monday - Friday, 8.15am - 5.00pm

• Contract: Temporary for 3 months (there is a possibility for this role to become permanent after)

• Location: Avonmouth

• Lift share scheme

• Amazing progression

• Fantastic attendance allowance which can mean up to 4 additional days annual leave or a cash bonus

• Performance-related bonuses

• Huge discounts on a full range of products

Key Responsibilities of a Customer Service Advisor:

• Receiving inbound phone calls from new and existing customers to help with their queries

• Providing excellent product knowledge and advising customers with the most suitable deals to suit their requirements

• Managing customers' expectations

• Having great conversations and generate fit for purpose solutions for customers

• Organising deliveries for customers, ensuring accuracy at all times

• Dealing with complaints in a professional manner

Skills and Experience of a Customer Service Advisor

• Previous experience in a customer facing role, i.e., retail or hospitality

• Previous call centre experience is desirable but not essential

• Excellent communication skills and a confident telephone manner

• Ability to build and maintain customer relationships

• Passionate about delivering the best customer experience

If you are interested in this position as a Customer Service Advisor, and have the relevant skills and experience required please apply now.

Red Recruitment (Business)