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Customer Service Representative

Reed
Posted 25 days ago, valid for 19 days
Location

Bristol, Gloucestershire BS354GG, England

Salary

£22,000 - £26,400 per annum

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Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • The position is with a leading logistics company in BS35, part of a FTSE 500 firm with over 15,000 global employees.
  • Key responsibilities include processing customer orders, generating operational reports, managing inventory, and ensuring timely communication with clients and vendors.
  • Candidates should have experience or training in inventory control or distribution operations, although full training will be provided for those with a strong customer service background.
  • The role offers a salary of £30,000 per year and requires at least 1-2 years of relevant experience.
  • Additional benefits include paid vacation, health insurance, employee stock purchase options, and opportunities for professional growth.

Working for a leading logistics company in BS35, this is an amazing opportunity to join a FTSE 500 company employing over 15,000 employees across the world!

Job Description

Major Duties and Responsibilities:

  • Daily process and input of all customer orders and distribution accounts.
  • Provide daily operational reports that are accurate and timely.
  • Run stock reports to check for product availability.
  • Generate all related paperwork and necessary information required for customer workorders, checks all orders for special requests and posts inventoryrecords.
  • Perform accurate and timely data entry for receiving, order allocation, shippingand inventory management.
  • Rate domestic transportation bills.
  • Coordinate special, last minute shipping requests with the Transportation andOperations Departments, expediting any order as necessary.
  • Trace orders as required and notify customers of activity concerning their order.
  • Ensure accurate and timely client and vendors billing.
  • Maintain damage records and backorder logs.
  • Handle returned merchandise in an efficient manner and ensures proper credit isgiven to the customer.
  • Input all receipts, putaways, moves, picks, shipments and cycle counts
  • Communicate effectively with customers as required.
  • Provide warehouse staff with necessary documents and information needed tocomplete receiving, and to ship orders.
  • Maintain excellent working relationships with customers by responding to allinquiries and complaints concerning work orders, invoices, shipments,inventory counts, etc. in a courteous and efficient manner.
  • Report customer feedback to management, including any signs of customerdissatisfaction.
  • Act as a liaison between the warehouse and the customer in administration ofaccounts and between the office and customer regarding invoicing andcredit information.
  • Contribute to maintain strong relationships with vendors (trucking companies, and others).
  • Provide support with other miscellaneous projects, filing and research
  • Oversee all paperwork associated with orders and maintain the corresponding files.
  • Maintain a current and accurate DLSOP that details the processing requirements foreach account.
  • Answer phone calls according to company standards
  • Receive inventory.
  • Ensure accurate and timely data entry into our operating system

Qualifications

  • If you have any experience and/or training in inventory control and/or distribution operations this would be advantageous but full training will be provided as long as you have a good track record in Customer Service / Admin
  • Effective interpersonal skills, including proven abilities to listen, comprehend,effectively communicate clearly and concisely to obtain positive results.
  • Pro-active, strong organizational skills.
  • Displayed ability to work independently with minimal supervision
  • Good computer skills (Excel, Word, PowerPoint).

Additional Information

  • Paid Vacation, Holiday, Sick Time
  • Health Plan: Medical
  • Life Insurance
  • Employee Stock Purchase Plan
  • Training and Personnel Development Program
  • Growth opportunities within the company
  • Employee Referral Program Bonus

Apply now in a few quick clicks

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.