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We are looking for a Telephone Support Technician to provide excellent customer support within the industrial and manufacturing sector. The role requires a focus on resolving technical issues efficiently and effectively via telephone communication.
Client Details
This role is with a medium-sized organisation operating within the industrial and manufacturing sector. The company is committed to providing high-quality products and services while maintaining a professional and supportive work environment.
Description
- Respond to incoming technical support calls in a professional manner.
- Diagnose and resolve technical issues over the phone to ensure customer satisfaction.
- Document and track customer interactions and resolutions accurately.
- Provide guidance and advice on product usage and maintenance.
- Collaborate with other departments to escalate and resolve complex issues.
- Maintain up-to-date knowledge of company products and services.
- Adhere to company policies and customer service standards.
- Contribute to continuous improvement initiatives within the support team.
Profile
A successful Telephone Support Technician should have:
- Strong technical aptitude and troubleshooting skills.
- Proven experience in a customer support or technical support role.
- Excellent communication skills, both verbal and written.
- A keen eye for detail and problem-solving abilities.
- Ability to work effectively under pressure and manage multiple tasks.
- Familiarity with industrial or manufacturing products is advantageous.
- Willingness to learn and adapt to new technologies and processes.
Job Offer
- Competitive salary of 28,000 per annum.
- Performance-based bonus structure.
- Permanent role offering stability and career growth opportunities.
- Supportive and professional work environment in Bradley Stoke, Bristol.
- Comprehensive training to enhance your technical skills.
If you are ready to take on the exciting challenge of a Telephone Support Technician in Bradley Stoke, Bristol, within the industrial and manufacturing sector, we encourage you to apply today!
