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D365 CE Solutions Architect
Key Responsibilities:
- Leverage your Dynamics 365 expertise alongside input from experts and stakeholders to gain a deep understanding of client objectives, pain points, and requirements. Lead discovery sessions to capture both functional and non-functional needs across CRM, infrastructure, data integration, and compliance areas.
- Translate client needs into clear, actionable technical design documents. Advise clients on optimising their Dynamics 365 platform and help shape their long-term Enterprise CRM roadmap.
- Oversee the successful implementation of Dynamics 365 solutions, ensuring quality, alignment with client expectations, and timely delivery.
- Contribute to thought leadership by sharing insights, advancing best practices, and supporting proposal and business development efforts to maintain our competitive edge.
- Lead and collaborate within diverse, inclusive teams that value and recognise each member's contributions.
Skills & Experience:
- Proven expertise in Dynamics 365 CE / CRM and how these solutions drive business value.
Familiarity with the broader Microsoft ecosystem, including Azure, Power Platform, M365, and Active Directory.
Experience facilitating formal workshops with clients to define and clarify business requirements.
Advanced Microsoft Dynamics 365 CE / CRM functional certification (e.g., Microsoft Certified: Dynamics 365 Marketing, Sales, or Customer Service Functional Consultant Associate) or equivalent.
Strong background in systems strategy, requirements gathering, testing, training, support procedures, and post-implementation support.
Excellent communication skills, capable of explaining complex technical concepts to non-technical audiences.
Experience contributing to RFP responses and sales processes.
A strong track record as a Technical Consultant or Architect within the Microsoft Dynamics 365 CE / CRM space.
