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IT Service Team Lead
Location: Bristol - Abbeywood
Contract: 6 months (with likely extension)
Clearance: SC Cleared (Must hold Active SC)
We're supporting a large public sector customer in Bristol who require a talented IT Service Team Leader to manage a team of engineers within their IT services function.
You'll be responsible for leading 5-7 engineers, ensuring SLAs and KPIs are consistently met while driving service improvements and delivering a first-class customer experience.
This role is perfect for someone with a strong track record of leading IT service teams, managing escalations, and building strong customer relationships in a structured service delivery environment.
Key responsibilities:
Lead and motivate a team of engineers to deliver compliant IT services
Host daily calls and ensure issues are resolved effectively
Engage with service managers and stakeholders to maintain smooth delivery
Use reporting and data to drive performance and resource forecasting
Manage escalations, complaints, and process improvements
Conduct regular 121s and ensure high team engagement
What we're looking for:
Strong leadership and organisational skills
Experience managing IT service delivery teams
Good understanding of Windows and Office tools
Excellent customer service and communication skills
ITIL knowledge/accreditation
Active SC Clearance is essential
If you're looking for your next leadership role in IT service delivery, apply today.
