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Night Incident Report Operator - 4 nights on, 4 nights off.

Juice Recruitment Ltd
Posted 11 hours ago, valid for 4 days
Location

Bristol, City of Bristol BS14 0BL, England

Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • Juice Recruitment is seeking an Alarm Receiving Centre Operator for a security company, offering a salary of £24,000 per year.
  • The role requires candidates to have at least one year of experience in a customer service or call center environment.
  • Responsibilities include monitoring various alarm types and providing helpdesk support to clients and store staff.
  • Candidates should possess strong IT skills and excellent communication abilities, with a valid CCTV SIA licence being desirable.
  • The position involves working 12-hour continental shifts and requires successful completion of background checks.

Juice Recruitment is excited to be supporting a security company in their search for an Alarm Receiving Centre Operator to join their team.

This is a fantastic opportunity to work in a professional, high-security environment, monitoring and handling various alarm types, including Intruder, Personal Attack (PA), Fire, and CCTV.

About the Role:

The Operator will be responsible for providing excellent customer service in a telephone-based role, ensuring all alarms and incidents are managed efficiently. This is a great opportunity for someone who thrives in a fast-paced, call centre-style environment and enjoys problem-solving.

Key Responsibilities:

  • Monitor and respond to various alarms, including high-priority/life-critical and non-life alarms.
  • Process incoming calls and liaise with customers, clients, and security companies.
  • Provide helpdesk support to clients and store staff.
  • Accurately update and report on client records and information.

About You:

  • Confident IT skills, including experience with Microsoft Office, email handling, and accurate data inputting into a system.
  • Strong telephone manner with excellent communication and listening skills.
  • Self-motivated with a willingness to learn and a strong work ethic.
  • Ability to manage internal and external relationships effectively.
  • A valid CCTV SIA licence is desirable; however, company-funded training is available for candidates willing to obtain the qualification.

What’s on Offer:

  • Shift Pattern: Continental 12-hour shifts (4 on, 4 off, nights). Hours: 19:00 - 07:00.
  • Training: Full training provided, with ongoing development opportunities.
  • Overtime: Available but not compulsory.
  • Requirements: Candidates must undergo a five-year employment reference check, a police (CRB) check, and a credit check.
  • Transport: A driver’s license is desirable due to location unless based in the Hengrove, Bishopsworth, or Whitchurch areas near to (BS14).

If you are looking for a rewarding role within a secure and professional environment, we would love to hear from you!

Apply now in a few quick clicks

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.