Back to searchHR Operations Manager
Artis Recruitment
Posted a day ago, valid for 15 days
Bristol, City of Bristol BS1 6WS, England
£40,000 - £45,000 per year
Full Time
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Sonic Summary
- Artis HR is seeking an HR Shared Service Manager to establish a new HR Shared Services function in Bristol.
- The role requires proven experience in leading HR Shared Services or Operations, along with a minimum of CIPD Level 5 or equivalent experience.
- Key responsibilities include managing daily HR operations, overseeing recruitment processes, and developing a team of HR Shared Services Assistants.
- The position offers a salary range of £40,000 to £45,000, along with a comprehensive benefits package including a pension, holiday allowance, and discounts.
- This is an exciting opportunity for someone looking to make a significant impact in shaping HR services across the organization.
This is a newly created role with real scope to shape how HR services are delivered across the organisation. You'll take ownership of day-to-day HR operations, lead a shared services team and ensure managers and employees receive a consistent, responsive and customer-focused experience across the full employee lifecycle.
Key responsibilities include:
Leading the daily operation of the HR Shared Services Centre, including the setup and management of an HR ticketing system
Managing performance against agreed KPIs and SLAs, ensuring accuracy, compliance and service excellence
Overseeing end-to-end recruitment and screening activity, delivering a timely, compliant process and strong candidate experience
Leading, coaching and developing a team of HR Shared Services Assistants to drive engagement and performance
Building strong relationships with managers and stakeholders across the organisation
Optimising HR operational processes and making effective use of HR systems (Workday), reporting and automation
Contributing to the People senior leadership team, providing insight, reporting and recommendations
Key requirements:
Proven experience leading an HR Shared Services, HR Operations or HR Service Delivery function
CIPD Level 5 (or equivalent demonstrable experience)
Strong knowledge of HR processes, employment legislation and best practice
Experience of managing team performance against KPIs
Confidence using HR systems and reporting tools (Workday desirable)
Strong communication, stakeholder management and problem-solving skills
A continuous improvement mindset and customer-focused approach
This is a full-time role based in Bristol, with a salary of 40,000 - 45,000 plus an excellent benefits package including generous pension, holiday allowance, free parking, subsidised gym and restaurant, and retail discounts.
If you're looking to lead and shape a newly formed HR Shared Services function, this is an exciting opportunity to make a real impact.
Artis Recruitment provide specialist recruitment services within HR, Finance, IT, Procurement, Marketing, Customer Contact and Executive Search. By applying to this position, you acknowledge that you have read and accept our Privacy Policy: (url removed)
