Back to search
3rd Line Engineer
Up to £43,000
Bristol - Hybrid
We’re working with a well-established MSP in Bristol that’s in an exciting phase of expansion. They’re looking for a well-rounded 3rd Line Engineer to join their team and play a key role in supporting their growing client base.
As a 3rd Line Engineer, you’ll handle a variety of technical challenges, from complex troubleshooting to solution design across a diverse range of technologies and customers. You’ll work in a supportive environment that encourages growth and development, with a hybrid working setup that offers the best of both worlds.
Key Responsibilities:
- Acting as a senior point of escalation for the service desk and field engineering teams
- Troubleshooting complex issues across Microsoft 365, Windows Server environments, networks, and more
- Designing and implementing technical solutions to meet client needs
- Building strong relationships with customers and ensuring excellent service delivery
- Contributing to documentation and knowledge sharing to drive continuous improvement
- Supporting project work, migrations, and upgrades when required
Key Requirements:
- Proven experience in a 3rd Line role within an MSP or similar environment
- Split between BAU & Project work
- Strong understanding of Microsoft 365, Windows Server, networking, and troubleshooting across a range of technologies
- Confident stake holder management
- Excellent communication skills and the ability to build rapport with clients
- A proactive, problem-solving mindset and the ability to take ownership of issues
If you’re ready to take on your next challenge please apply for immediate consideration.
