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We are looking for an IT Support Technician to join the IT group of a major client, supporting day-to-day IT activities and ensuring seamless service for users. You'll be part of a collaborative IT team of 10 (including 7 technicians), providing front-line technical assistance and working closely with colleagues in the UK and France.
This role is an excellent opportunity for someone with a solid grounding in IT support, strong communication skills, and a proactive approach to solving problems.
Key Responsibilities
- Provide desktop support and troubleshooting for users across the organisation
- Ensure user identities and authorisations are correctly managed
- Deploy, configure, and maintain workstations, computers, telephones, and IT equipment.
- Provide access to applications, shared networks, and SharePoint sites.
- Manage and resolve level 1 incidents, escalating to level 2 support in France when necessary.
- Administer Active Directory (user and computer scope).
- Maintain and update the IT asset inventory.
- Document and update IT procedures for both technicians and end users.
- Collaborate with other IT colleagues to ensure high-quality user support and service continuity.
Key Requirements
- Strong knowledge of Windows 10/11, MS Office 365, and troubleshooting.
- Basic understanding of networking, systems administration, and Active Directory.
- Familiarity with collaborative tools such as shared networks and SharePoint.
- Experience with CAD software is an advantage.
- Excellent interpersonal and communication skills.
- Ability to manage multiple tasks, work independently, and take initiative.
- Previous experience in Tech Bar / desktop support environments desirable.
Rullion celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicants.
