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Claims Administrator
Monday-Friday 9:00am-5:00pm (hybrid working)
Salary - £24,500 - £25,725
Bristol
We are looking to recruit a Claims Administrator within our TPA team, based in our Bristol office on a hybrid basis.
The role involves providing first class customer service to our customers, clients and colleagues, ensuring that all claims are pro-actively managed to conclusion; ensuring client specific service level criteria is met. You will also act as a point of contact for client / customer queries and owning issues through to their satisfactory conclusion.
Key Skills:
- Excellent degree of knowledge of property related claims and principles
- Excellent communication skills, both oral and written, including telephone manner
- High degree of IT competency and literacy, with the ability to understand and operate internal bespoke systems quickly
- Demonstrate personal and professional integrity and lead by example
- Good organisation / time management skills
- Ability to work and contribute positively as part of a team and in isolation
- Ability to work accurately under pressure, adhering to deadlines and service standards
- Ability to use your own initiative and have a positive / enthusiastic attitude
- Attention to detail and accuracy of information
- Minimum 2 years administration experience
The role involves:
- To demonstrate a high level of technical quality and service delivery
- To provide exceptional customer service at all times
- To participate positively and constructively as a team member, sharing knowledge and providing feedback and suggestions
- To communicate effectively and proactively with all relevant parties by the most effective and expeditious means, prioritising the use of telephone contact
- To promote and support the TCF principles
- To ensure adherence to contractual/Client SLA’s and KPI’s
The Package:
- Competitive salary
- Enhanced contributory pension
- Performance related bonus
- Flexible benefits
- Enhanced family leave
- Electric car scheme
- Voluntary benefits schemes
- Birthday holiday
- Share purchase scheme with interest free loans
Hours of work:
- Standard working week is 35 hours, Monday to Friday with flexibility to work from home / office.
Interested in knowing more?
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