Claims Team Leader

Reed have partnered with a growing loss adjusting firm supporting with the hire of a Claims Team Leader in Central Bristol, offering either hybrid working. 

It is essential that you have previous leadership and insurance, claims or loss adjusting experience due to the nature of the role, managing a team of desk-based loss adjuster. 

You will be responsible for ensuring the smooth operation of the team, maintaining high standards of service delivery, and promoting a positive and collaborative work environment.

Duties:

Lead, motivate, and manage a team of 10-15 desk-based loss adjusters

Conduct regular team meetings and one-to-one sessions to monitor performance and provide feedback

Identify training and development needs within the team and organise appropriate training sessions

Ensure the team meets or exceeds performance targets and service level agreements

Monitor and manage workflow to ensure timely and accurate handling of claims

Implement and maintain efficient processes and procedures to enhance team performance

Act as the primary point of contact for key clients, ensuring excellent customer service and addressing any issues or concerns promptly

Oversee the preparation and submission of reports to clients, ensuring accuracy and compliance with client requirements

Conduct regular quality checks on team outputs to ensure compliance with industry standards and company policies

Implement corrective actions and continuous improvement initiatives as necessary

Ensure the team adheres to all regulatory and legal requirements, as well as company policies and procedures

Manage risks associated with claims processing and report any significant issues to senior management

Prepare regular performance reports for senior management, highlighting key metrics and areas for improvement

Analyse data to identify trends, opportunities, and challenges within the team’s operations

Requirements:

Proven experience in a team leader or supervisory role within the loss adjusting or insurance sector

Strong understanding of loss adjusting processes, claims management, and industry regulations

Excellent leadership and people management skills, with the ability to inspire and develop a team

Strong communication and interpersonal skills, with the ability to build relationships with clients and stakeholders

What you get:

Enhanced contributory pension

Performance related bonus

Flexible benefits

Voluntary benefits schemes

Birthday holiday

Share purchase scheme with interest free loans

The opportunity to work for a growing firm, of which is an equal opportunity employer committed to fostering an inclusive and diverse workforce