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Claims Administrator
Monday-Friday 9:00am-5:00pm (35 hours per week & hybrid working)
Salary - 22,222 - 24,500 DOE + bonus
Bristol
Do you have good administration & telephone based experience?
Are you looking to join a well established business with excellent progression opportunities?
Working within insurance & claims is a very exciting and rewarding career where no day is the same. We are currently looking to recruit a Claims Administrator to join our growing claims handling team, based in our Bristol office on a hybrid basis.
The role involves providing first class customer service to our customers, clients, and colleagues, ensuring client specific service level criteria is met. You will also act as a point of contact for client / customer queries.
Key Skills:
- Excellent degree of knowledge of property related claims and principles
- Excellent communication skills, both oral and written, including telephone manner
- High degree of IT competency and literacy, with the ability to understand and operate internal bespoke systems quickly
- Demonstrate personal and professional integrity and lead by example
- Good organisation / time management skills
- Ability to work and contribute positively as part of a team and in isolation
- Ability to work accurately under pressure, adhering to deadlines and service standards
- Ability to use your own initiative and have a positive / enthusiastic attitude
- Attention to detail and accuracy of information
- Minimum 2 years administration experience
The role involves:
- To demonstrate a high level of technical quality and service delivery
- To provide exceptional customer service at all times
- To participate positively and constructively as a team member, sharing knowledge and providing feedback and suggestions
- To communicate effectively and proactively with all relevant parties by the most effective and expeditious means, prioritising the use of telephone contact
- To promote and support the TCF principles
- To ensure adherence to contractual/Client SLA's and KPI's
The Package:
- Competitive starting salary
- Hybrid working
- Enhanced contributory pension
- Excellent growth & progression opportunities into different departments
- Qualification funding after passing probation (CII)
- Performance related bonus
- Flexible benefits
- Enhanced family leave
- Electric car scheme
- Voluntary benefits schemes
- Birthday holiday
- Share purchase scheme with interest free loans
Interested in knowing more?
CLICK APPLY.
