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Role : Industrial Print Service Engineer- High speed Inkjet / CIJLocation : Onsite - AvonPackage : up to £51,668 + benefits
Key Responsibilities:* Be part of a dedicated site-based team, to provide repair and service on our range of high-speed inkjet printing equipment.* Work face-to-face with customers to provide high quality work and rapid problem-solving solutions. Occasional Travel throughout the UK and Europe may be necessary.* Support the customer on a rotating shift pattern of four days 7am - 7pm, four days rest, four nights 7pm - 7am, four days rest, repeating. At times of holiday you will be required to cover additional shifts as required. Flexibility around these hours and working patterns would be required.* Actively work as part of a team to improve team performance in terms of service delivery.* Provide assistance to customers via telephone and on site.* Diagnose equipment and repair in a timely fashion.* Attends training courses to meet business needs. Primary Tasks:* Diagnose and repair system/module faults as required to minimise equipment downtime and optimise production.* Carry out routine and scheduled equipment maintenance in line with manufacturers' recommendations and customers' production windows.* As part of a team or independently, install and commission print equipment.* Provide troubleshooting analysis and resolution of problems for all equipment.* Complete all site visit report forms at the end of each intervention ensuring breakdowns, PM's, any updates, modifications and/or inspections or any other work conducted is correctly logged and reported both written and electronically.* Update and maintain 'Site Log Books' as required.* Accurately report all parts usage, updating and maintaining all relevant documentation and site stock.* Carry out inspection of equipment and operators during each shift, to ensure that all operator tasks are complied with and all necessary housekeeping duties are being performed.* Ensure equipment is fully operational prior to hand back to customer and/or left in a 'Safe' condition and customer notified of any further work to be conducted.* At all times respond to customers' needs and requests in a timely and professional manner and provide effective and respectful communications and interaction with all customers' representatives
Abilities / Experience:
- Possess a 'Solid' background in electromechanical / electronics engineering
- Demonstrates knowledge of drives, systems control and PLC controlled equipment such as Allen Bradley, Siemens, and Mitsubishi etc.
- Malty-disciplined skills including hydraulic, pneumatic and electrical
- PC literacy to intermediate/advanced level. e.g. ability to analyse computer faults both hardware and software related, set up and configure customer network requirements, copying/loading software, use of dedicated programs and diagnostic tools for any fault analysis
- Excellent communications skills, both oral and written, including interpersonal and customer relations. Able to 'Reassure' customer of positive outcome.
- Able to work effectively with customer's staff and colleagues to resolve problems.
- Used to working autonomously 'Away from the Team' in high pressure and high volume environments.
- Able to make 'Independent' decisions to resolve problems locally as well as being a good team member.
- A logical and methodical approach to problem solving, pro-active with the tenacity and initiative to resolve issues locally.
- Good troubleshooting skills.
- A well - organised and self-motivated engineer with a calm and mature persona.
- Fluent in English (reading, speaking and writing).
- Minimum Qualifications:
- NVQ/C&G qualifications (or equivalent) in a service engineering discipline.
- 2 years experience as a Site/Field Engineer working with high volume production lines.
- Full driving licence.
BENEFITS
- 25 days holiday + 8 BH (9 for 2023) pro-rata to start date
- Employee Assistance Program from day 1
- Contributory pension scheme / salary exchange - the employer matches employees' contributions up to 6%
- With the pension scheme, we offer Life insurance
- Free Eye and eyesight tests in accordance with the display screen equipment (DSE) regulations
- Long Service Awards
- Private medical insurance after 2 years in service
If you have any questions or would like to apply for this position in confidence, please email or call
