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The Company:
Our client is an award-winning, full service, commercial law firm and they are rapidly developing a national reputation for its innovative approach to delivering legal services. They operate in the financial services, leisure, retail & consumer goods, technology & media, renewables, housing and public sectors. Their specialisms are real estate, banking and finance, commercial, corporate, employment, dispute resolution and litigation.
The Job:
On behalf of our client we are seeking a Temporary Quality Assurance Officer. This is on a 3 month temporary contract with the review to extending to 6 months. Joining a busy team within a legal firm you will be working in a fast paced environment and will be supporting them with a sampling and quality testing project.
Responsibilities will include:
- To complete a number of audits and call reviews of the work carried out by the operational team to assess quality, compliance of regulations/policy documents, and customer outcomes.
- Sampling work for training programmes through live Q&A work reviews, reviewing tasks, and completing allocated audits.
- Supporting the training of mew starters and providing support and management of development plans.
- Providing face to face feedback and coaching.
- Set up of training sessions, monitoring attendees and record keeping.
The Person:
For this role, our client is looking for someone who has:
- Previous experience coaching and providing feedback to colleagues
- Ideally experience in a regulated environment
- Quality review experience
- Ensure that all work is accurate and with strong attention to detail.
- Experience of working within a volume caseload environment.
The Hours:
Monday to Friday 9.00am - 5.30pm
The Location:
Central Bristol, no car parking
The Salary:
£13.33 - 13.86 per hour
