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We are recruiting for a Order Processor to join our highly successful Optical client in the Thornbury Area. Are you looking for a potential permanent position, working as part of a team rather than just a number, where development is encouraged? Then this is the career for you.
About the Client:
Our client has developed a reputation for high-quality lens and frames. Their customer relationships span many years which is a testament to their quality and service. The Customer Service Team strive to deliver customer satisfaction and to provide a timely response to any situation. Their goal is to make it easy for customers to recognise them as a preferred supplier. The company is part of a wider organisation, their network now has of over 7,200 stores, 39,000 employees.
Job Role:
To deliver excellent customer service whilst balancing customer demands.
Pay and Benefits:
- £12.31 per hour (working hours are 8am - 4pm)
- Hours: Monday to Friday (Occasional Saturdays)
- Company Pension up to 5% matching
- Life insurance - 3.5 times your salary
- Work within a small team (8-9 people)
- Share Save Scheme
- Quarterly bonus
- 33 days holiday allowance (inc bank holidays)
Responsibilities?
- Sort new orders into frame types and stock / RX
- Using glazing start 250 programs, accurately register new glazing orders, P&A's to glazing tray numbers.
- Contract review and assess all orders and returns for processing
- Ensure all Tess scanners are calibrated daily and maintained to good working order
- Using Tess scanners, scan new orders, return order frames and paperwork for order entry
- Monitoring of the dept. reports, monitoring P&A frame reciept, advising management of lab delays and issues adding call log information
- Order package frames from suppliers, logging details and monitoring receipt
- To process all manual credits using AS400 and Salesforce tool
- To confirm the fax or manual order via AS400
- To retrieve paperwork and interrogate ordering process
- To enter new orders on the ordering system
- To generally assist with administrative duties as directed by the CRM Management team
- To respond and action all expediter cases raised by CRM teams on Salesforce
- To liaise with members of the customer service team to prioritise jobs through the factory and to report on potential delays
- To work Saturdays as needed by the business to service business needs
Must have Qualifications/Experience:
- Customer focused
- Excellent PC and administration skill
- Good communication skills - confident
- Ability to work as part of a multi-disciplined team
- Previous Experience of having worked in a Customer services environment.
- Ability to work in a fast paced Environment
- Attention to detail
DESIRABLE:
- Previous knowledge of working alongside or in a manufacturing environment
- Understanding of optical principles
- Optical glazing experience preferred
Next steps:
Apply with your CV or make a phone call & ask for Dan in the Nottingham office if you require any further information. When you've successfully completed this step you will receive a date to start with our client, usual turnaround time is a week.
If this position is not the one for you, we have more great roles on our jobs page, why not take a look here: (url removed)
