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Role: Service Coordinator
Location: Avonmouth
We are looking for an organised and proactive service coordinatorto support our busy service department within the heavy plant / machinery sector. This role is key to ensuring service jobs are logged accurately, engineers are scheduled efficiently, and customers receive a high level of service.
You will act as a central point of contact between customers, field engineers, service control, and the parts team, helping to keep operations running smoothly across multiple depots.
Key Responsibilities
- Answer incoming calls to the main service line and escalate queries where required
- Raise quotations, service work orders, and purchase orders using the company's in-house system
- Schedule and coordinate engineers for routine maintenance and breakdowns across various depots
- Liaise with the parts team to ensure required parts are available prior to engineer site visits
- Maintain daily and weekly Work In Progress (WIP) reports
- Support service control and management with job costing, progress tracking, and completion of service work orders
- Carry out general administration and data entry tasks as required by the business
--- Fusion People are committed to promoting equal opportunities to people regardless of age, gender, religion, belief, race, sexuality or disability. We operate as an employment agency and employment business. You'll find a wide selection of vacancies on our website.
