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As a Case Coordinator, you will play a vital role in supporting individuals experiencing or at risk of homelessness to sustain their accommodation and build more independent lives. You'll work directly with clients to ensure their accommodation is safe and well-maintained, while also helping them manage personal finances, including benefit applications and budgeting support.
You'll be responsible for maintaining accurate, up-to-date records of all client interactions and will support the Service Manager and Regional Manager with data reporting to partners and funders as needed.
Key Responsibilities
Track and manage referrals into the service, as well as outcomes for clients exiting the service, using our internal case management system and the Bristol Housing Support Register (HSR).
Complete needs and risk assessments, leading to the delivery of personalised support plans tailored to each client's circumstances.
Ensure new clients understand their rights, responsibilities, and the terms of their licence agreements, and that a valid Housing Benefit claim is in place.
Deliver high-quality, person-centred support using a strength-based and trauma-informed approach.
Maintain a high standard of health and safety in client accommodation.
What We're Looking For
A valid UK driving licence and access to your own vehicle (business insurance required).
An understanding of the root causes of homelessness, offending, and social exclusion, and an appreciation of effective, client-focused approaches to addressing these issues.
Empathy, resilience, and a strong understanding of the challenges faced by people with complex needs and challenging behaviours.
Experience working with vulnerable or marginalised groups in a supportive, person-led role.
- On-call Requirement: 1 in every 4 weeks (105/week)
Why Join Us?
We offers more than just a job-we provide a chance to make a real impact. Here's what we offer in return:
Clear pathways for career development, including monthly training sessions led by experienced facilitators.
A sliding salary scale, with annual increases for your first three years.
Access to up to 6 free counselling sessions and ongoing well-being support through our Employee Assistance Programme.
27 days of annual leave (plus bank holidays), increasing to 30 days after four years, and your birthday off every year!
Staff discounts: 30% at our charity shops and 20% at our bike workshops.
A competitive pension scheme.
Instant access to health care professionals and discounted treatments through our Simply Health Scheme.
A supportive and reflective working culture with regular 1:1 supervisions and external reflective practice sessions every 6 weeks.
Eligibility for the Blue Light Card, offering discounts across thousands of retailers and services.
Brook Street NMR is acting as an Employment Agency in relation to this vacancy.
