Travel Experience Specialist – Japanese speakingOur client is looking for a Travel Experience Specialist to enhance client journeys and resolve any travel-related issues. The Customer Experience team is pivotal in monitoring daily travel conditions, including air and rail services, weather events, and public health risks, to keep travelers informed and supported.Travel experience specialist duties -Handling Inquiries and Issues: Address customer questions, requests, and problems via phone and email.-Coordination and Liaison: Collaborate with the operations team and travel consultants to resolve customer experience issues and coordinate with service providers to ensure smooth service delivery.-Incident Management: Use the customer support ticketing system, to manage incidents and disruptions such as natural disasters.-Service Enhancement: Participate in projects during the off-peak season to improve service quality and seek opportunities to enrich clients' travel experiences.Travel experience specialist skills required-Language Proficiency: Native English speaker with intermediate to advanced Japanese or native Japanese speaker with advanced English-Customer Service Skills: Strong communication skills, calm under pressure, and confident on the phone in both languages.-Travel Knowledge: Familiarity with travel in Japan and in-depth knowledge of the country.-Technical Skills: Proficient in Microsoft Office and comfortable using various software tools.Additional information-This is office based in their fabulous offices in Bristol for the first 6 months then moves to a hybrid role, 2/3 days from home -Salary £28,577 Work Schedule: 37.5 hour week Thursday to Monday 9-5.30.-Compensation and Benefits: 50% extra pay for weekend work and 125% extra pay for holiday work, so adding a further 5k plus to your salary-Annual discretionary performance bonus. 25 days of annual leave, increasing to a maximum of 28 days. Day off on your birthdayIf you are interested in the above role please apply online or send your cv to quoting DT59877Â
Back to searchTravel experience specialist - Japanese speaker
C&M Travel Recruitment
Posted 9 hours ago, valid for 23 days
Bristol, City of Bristol BS6 5EX
Full Time
In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.
Sonic Summary
- Our client is seeking a Travel Experience Specialist who is fluent in Japanese to enhance client journeys and resolve travel-related issues.
- The role involves handling inquiries, coordinating with teams, managing incidents, and participating in service enhancement projects.
- Candidates should have a minimum of 2 years of experience in customer service and possess strong communication skills in both English and Japanese.
- The position offers a salary of £28,577 with additional compensation for weekend and holiday work, potentially adding an extra £5,000 to the total earnings.
- This is an office-based role in Bristol for the first six months, transitioning to a hybrid model afterwards, with benefits including 25 days of annual leave and a day off on your birthday.
