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You will act as the council's technical and professional lead for disrepair litigation, working closely with BCC Legal Services to mitigate legal risk, minimise litigation, and ensure all claims are thoroughly investigated and responded to effectively. This is a temporary ongoing post with a day rate of 500pd inside of IR35 via an umbrella company. Candidates will be required to be on site 5 days per week.
Responsibilities:
- Leading and managing the Disrepair Team, including surveyors and support staff.
- Overseeing all housing condition legal claims, ensuring robust case handling and positive outcomes.
- Acting as an expert witness and providing professional advice and reports on technical housing matters.
- Managing the inspection process - from pre-inspection to post-repair review - to ensure all issues are resolved efficiently and to a high standard.
- Monitoring the performance and quality of internal trade teams and external contractors.
- Supporting and coaching your team to deliver high levels of customer satisfaction, with a focus on "right-first-time" service delivery.
- Ensuring effective financial and performance management of the service, including budget setting and monitoring.
- Championing continuous improvement through analysis of lessons learned, customer feedback, and service reviews.
- Contributing to service planning, change management, and long-term strategy for responsive repairs.
Requirements:
- Strong leadership and line management experience within a repairs or housing-related service.
- Excellent understanding of housing disrepair legislation, case law, and regulatory requirements.
- Experience of managing legal claims, including preparing court-ready documentation and representing an organisation in legal proceedings.
- The ability to manage service budgets, resources, and performance metrics effectively.
- A customer-focused approach, with experience of engaging and communicating with tenants and service users.
- Excellent communication and report writing skills, with the ability to convey complex technical issues clearly and confidently
