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Are you passionate about fostering strong relationships between residents and contractors? We're seeking a proactive and empathetic individual to ensure resident needs are met while maintaining clear communication and coordination across all stakeholders.
If you have experience in resident liaison, excellent communication skills, and a dedication to delivering outstanding customer care, this role is an exciting opportunity to make a meaningful impact on housing services and community engagement.
MMP Consultancy are looking to recruit Resident Liaison Officers to work for a local authority based in South West London.
Pay Rate: 30.99 Per Hour
Responsibilities:
- Effectively liaise between the Council, residents and contractors to ensure that resident requirements are met and any issues are promptly and suitably addressed.
- Providing support to any vulnerable residents, you will work with carers and other relevant advocates to ensure that specific needs are taken account of and any issues are resolved to the customer's satisfaction.
- Build and maintain mutually beneficial relationships, facilitate communications and coordinate activities to streamline operations, public communications, incident response and conflict resolution.
- Deliver effective resident consultation and engagement, providing assurances at all levels that our buildings are compliant to all legislative requirements.
- Developing and delivering effective communication with residents, liaising closely with contractor staff to assist in the smooth running of the programmes and the ongoing building management
Skills & Experience Required:
- Previous experience of working as a Resident Liaison Officer or Coordinator
- Excellent written and interpersonal skills
- Proven experience of delivering excellent customer care
- Experience of handling challenging and complex situations
- An effective communicator at all levels, you will be able to work proactively and independently to deliver on tight timescales
