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IT Support Team Lead – Financial Services – Up to £40k + Benefits (Altrincham)
Xpertise Recruitment is looking for an IT Support Team Lead to join a growing organisation based in Altrincham. This is a key role where you’ll manage a multifunctional support team, drive improvements, and help build a respected and highly effective IT service.
Why should you want to join?
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Join a business that invests heavily in its people and promotes a culture of delivery, effectiveness, and continual improvement.
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Lead and mentor a support team, helping shape a high-performing and motivated technical function.
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Take ownership of both day-to-day operations and wider improvement projects.
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Work from a great office location in Altrincham with free parking and strong public transport links.
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Benefit from a competitive salary, strong pension, and a range of additional perks.
What will you be doing?
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Leading the IT support function, ensuring exceptional customer service standards are maintained and continually improved.
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Overseeing first and second-line support across desktop, software, and initial infrastructure issues.
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Managing procurement and asset management processes, working closely with vendors and suppliers.
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Collaborating with the security team to maintain best practices.
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Planning and delivering end-user computing projects, upgrades, and improvements.
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Mentoring and developing the team, aligning individual growth with company objectives.
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Managing rotas to ensure team availability and effective support coverage.
Skills & Experience Required
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Previous experience working within an IT support environment, with a track record of leading a successful team.
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Strong understanding of Microsoft-based infrastructure and general networking.
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Excellent communication skills and the ability to build strong interdepartmental relationships.
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A confident, motivated approach with the ability to manage workloads, multitask, and work well under pressure.
Location: Altrincham
Salary: Up to £40k + Excellent Benefits
For more information, job specs, or an initial conversation, please apply with an updated CV.
