Back to searchSpa Reception Host & Membership Coordinator
Hamilton Mayday
Posted a day ago, valid for 11 days
Broadway, Worcestershire WR12 7DT, England
£14 - £14.15/hour Plus 2500 in gratuities and extensive be
Full Time
By applying, a CV-Library account will be created for you. CV-Library's Terms & Conditions and Privacy Policy will apply.
Sonic Summary
- We are seeking a Spa Reception Host & Memberships Coordinator for a luxury hotel and spa, offering a salary of £25,000 per year.
- The ideal candidate will have prior experience in guest services, reception, or membership coordination, preferably in a luxury setting.
- This role involves welcoming guests, managing reservations, and overseeing membership services, ensuring exceptional guest experiences.
- Key responsibilities include handling check-ins and check-outs, coordinating member events, and maintaining accurate records.
- Candidates must be passionate about hospitality, possess strong interpersonal skills, and have their own transport due to the rural location.
We are looking for a warm, welcoming, and proactive Spa Reception Host & Memberships Coordinator to join a multi-award-winning Hotel and Spa. This combined role operates at the heart of a luxury spa and membership program, where you will be instrumental in delivering exceptional guest experiences and managing our exclusive membership services.
This dual role combines the responsibilities of hosting spa guests and managing a House Spa membership program. You will be the first point of contact for guests and members, delivering a personal and memorable service from arrival to departure.
Your key responsibilities will include:
-Guest Experience
-Providing a warm welcome, efficiently handling check-ins, check-outs, and guest inquiries.
-Managing reservations, processing payments, and coordinating guest needs.
-Assisting with guest transportation around the estate, as required.
-Membership Management
-Overseeing member enrolments, renewals, and maintaining accurate records.
-Organising and hosting member-exclusive events, fostering positive member relationships.
-Coordinating with the marketing team to promote membership offers and track engagement.
-Administrative Duties
-Maintaining a well-organised membership database and guest records.
-Generating reports on membership sales and engagement metrics.
-Liaising with other departments to ensure consistent and high-quality service delivery.
About You
We are looking for someone who is
-Passionate about hospitality and creating exceptional guest experiences.
-Confident in managing both reception duties and membership administration.
-A natural communicator with strong interpersonal skills.
-Organised, efficient, and capable of multitasking in a dynamic environment.
-Experienced in guest services, reception, or membership coordination (preferably in a luxury setting).
-Familiar with CRM systems and comfortable with basic administration tasks.
You will work 40 hours per week on a permanent contract, including weekends and evenings. Uniforms and meals on duty are provided. Due to our rural location, your own transport is essential.
INDLP
