Administrator

Location: BR1 3UH
Pay Rate: £13.11 Per Hour
Contract: BR1 3UH
Working Hours: 36 Hours Per Week, Mon-Fri

To provide high-quality, customer-focused business support to the Children's Social Care safeguarding team, ensuring seamless service delivery through effective administration and information management. The role requires a proactive approach to managing enquiries, supporting casework processing, and contributing to service improvements.

• Respond promptly and professionally to telephone, email, online, and in-person enquiries using Council IT systems to access and provide accurate information.

• Listen actively to understand customer needs and respond with up-to-date information or appropriate referrals.

• Process financial and administrative transactions, including payments, banking, and invoicing.

• Support logistical tasks including booking appointments, managing paperwork, organising meetings, and collating information packs.

• Produce and format documents, letters, and reports using internal systems to support both internal and external needs.

• Maintain stock control, including ordering and distributing stationery and printed materials.

• Record, acknowledge, and process complaints in line with Council procedures.

• Ensure all data entered into systems is accurate and up to date.

• Contribute to continuous service improvements by identifying issues and suggesting practical solutions.

• Assist in onboarding and training of new team members and share best practices across the team.

• Proactively identify personal development opportunities and engage in relevant training.

• Undertake additional tasks as required to support efficient departmental operations.

• Strong communication skills, with the ability to interact effectively with diverse individuals and handle sensitive enquiries.

• Ability to remain calm under pressure and manage a high workload with minimal supervision.

• Competence in Microsoft Office and data entry systems; confident using a keyboard and mouse.

• Collaborative approach to teamwork and willingness to support colleagues.

• Accuracy and attention to detail in handling financial data and records.

• Customer-service mindset with a problem-solving attitude.

• Understanding of the Council's services or willingness to develop this knowledge.

• Awareness of equal opportunities in service delivery.

• Ability to acquire detailed knowledge of Council IT and telephony systems.

• Experience providing front-line service to the public in a culturally diverse setting.

• Experience handling high volumes of telephone or in-person contact.

• Familiarity with IT systems in a Windows environment.

• Proven team-working and strong performance in professional settings.